Purpose and Responsibilities Agreement for Awaken Vendors

1. Introduction

This Purpose and Responsibilities Agreement (“Agreement”) is entered into by and between Awaken Network OÜ (“Platform”), a company registered in Estonia, and any Vendor who registers to sell products through the Platform.

Awaken operates solely as an electronic marketplace facilitating transactions but does not engage in the sale, purchase, or distribution of products. By completing registration, the Vendor acknowledges and accepts the terms herein.

2. Definitions

  • 2.1. Platform: Awaken Network OÜ and its online marketplace services.

  • 2.2. Vendor: Any individual or legal entity selling products through the Platform.

  • 2.3. Products: All goods or merchandise offered for sale by the Vendor.

  • 2.4. Customers: Purchasers who acquire Products through the Platform.

  • 2.5. Shipping: All activities associated with delivering Products (packaging, dispatch, insurance).

  • 2.6. Refund: The return of payment to a Customer based on Vendor policies.

  • 2.7. Defective Products: Goods that arrive faulty, damaged, or non-conforming to descriptions.

  • 2.8. Force Majeure: Extraordinary events beyond reasonable control (natural disasters, war, etc.).

3. Subject of the Agreement

The Platform’s sole purpose is to provide an electronic interface for listing and selling Products.

  • The Platform does not own, possess, or control any Products.

  • The Platform is not involved in shipping, handling, or customer service.

  • All transactions are exclusively between the Vendor and the Customer.

4. Vendor Responsibilities

  • 4.1. Product Listings: The Vendor must ensure all details (prices, images, descriptions) are accurate, lawful, and compliant with safety/labeling laws.

  • 4.2. Shipping and Delivery: The Vendor bears sole responsibility and all costs for shipping, secure packaging, and compliance with international shipping regulations.

  • 4.3. Customer Communication: The Vendor must promptly respond to all Customer inquiries and issues.

  • 4.4. Refunds and Returns: The Vendor is solely responsible for managing refund/return claims in compliance with consumer protection laws.

  • 4.5. Defective Products: The Vendor must resolve complaints regarding damaged goods (replacements or refunds) at their own expense.

5. Platform Responsibilities and Limitations

  • 5.1. Marketplace Interface: Awaken provides a secure platform for listing and sales.

  • 5.2. No Liability for Products: The Platform disclaims all liability regarding product quality, safety, shipping, or customer disputes.

  • 5.3. Payment Processing: While the Platform may facilitate payments, it is not responsible for issuing refunds or managing payment disputes.

6. Fees and Payment Procedures

Vendors will be informed of the Platform’s fee structure separately. Vendors are responsible for the timely payment of fees and all applicable tax obligations.

7. Liability and Indemnification

  • 7.1. Vendor Liability: The Vendor is fully liable for all damages, shipping delays, or defective products.

  • 7.2. Indemnification: The Vendor shall indemnify and hold harmless Awaken Network OÜ from any claims, legal fees, or expenses arising from the Vendor’s products or conduct.

  • 7.3. Exclusion: The Platform is not liable for indirect, incidental, or consequential damages.

8. Confidentiality

Both Parties agree to maintain the confidentiality of non-public information. This obligation survives termination for a period of five (5) years.

9. Term and Termination

  • 9.1. Term: Effective from the date of registration until terminated.

  • 9.2. Termination: Vendors may terminate via written notice. The Platform may terminate access for violations or fraud.

  • 9.3. Consequences: Termination does not affect accrued obligations or outstanding fees.

10. Intellectual Property and Data Protection

  • 10.1. Platform IP: Awaken retains all rights to its trademarks, logos, and software.

  • 10.2. Vendor IP: Vendors grant the Platform a license to display product images and descriptions for sales purposes.

  • 10.3. GDPR: Both parties must comply with the EU General Data Protection Regulation. Vendor and Customer data must be used only for purposes connected to this Agreement.

11. Applicable Law and Dispute Resolution

This Agreement is governed by the laws of Estonia. Any disputes shall be resolved exclusively by the courts of Estonia.

12. Entire Agreement & Electronic Signatures

This document constitutes the entire agreement between the Parties. Acceptance via the Platform’s electronic system is deemed legally valid and binding.

Contact Us Email: info@letawaken.com